Downloadable Software:

All software products delivered electronically (downloads) are final sale once the product activation key has been sent, except in the case of defective items. For more information please contact us at sales@itfactory.ca.

Once you purchase a software download and we (or the Publisher) have sent you the product activation code, you are responsible for downloading (if applicable) and confirming your ability to access the software, and bear all risk of loss after downloading the application or receiving the license key, including any loss due to a computer or hard drive malfunction. If you are unable to complete a download or access an application, please contact ITFactory customer service for assistance. We will do everything in our power to troubleshoot with you in order to help you get started. If necessary, we will put you directly in contact with the manufacturer for further support.

**We do not offer exchanges or give refunds for wrongful purchases once the Product Activation Key is sent, as it is the buyer's responsibility to check the system requirements of any product prior to purchase. 

Physical Products:

Returns/exchanges can be made within 14 calendar days of receiving your order. The return/exchange period begins on the date the order is delivered.

All returns/exchanges may be subject to a restocking fee. Please find the category of your on our Returns page to determine its eligibility and associated restocking fees.