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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
BitDefender Antivirus Plus | Do your thing, protected.
Bitdefender Antivirus Plus delivers multiple layers of protection against ransomware. It uses behavioral threat detection to prevent infections, and protects your most important documents from ransomware encryption. With Bitdefender Antivirus Plus, you can stop worrying about losing your data or money, and enjoy life and your devices.
Highlights
- Best antivirus protection against threats on Windows
- Unbeatable cyber-threats detection
- Optimized performance preserves speed and battery life
- Multi-layer ransomware protection to keep your files safe
- Comprehensive Support 24/7
Features:
- PROTECTION: Complete Data Protection, Advanced Threat Defense, Multi-Layer Ransomware Protection, Anti-Phishing, Anti-Fraud, Secure Browsing & Rescue Mode
- PERFORMANCE: Bitdefender Autopilot™, Bitdefender Photon™, Battery Mode Global Protective Network, Game, Movie & Work Modes
- PRIVACY: Safe Online Banking, File Shredder, Social Network Protection, Password Manager, Vulnerability Assessment
Advanced Security, Light on Resources
Absolute power in the most efficient antivirus available today. Bitdefender Antivirus Plus works against all threats – from viruses, worms and Trojans, to ransomware, zero-day exploits, rootkits and spyware. Your data and your privacy are in good hands.
Advanced Threat Defense
Bitdefender Antivirus Plus uses a technique called behavioral detection to closely monitor active apps. The moment it detects anything suspicious, it takes instant action to prevent infections.
Multi-Layer Ransomware Protection
You can place sensitive documents under multiple layers of protection, so they are safe from malicious encryption programs that demand ransom on your personal files.
System Requirements:
- Operating System: Microsoft Windows 7 (SP1), Microsoft Windows 8, Microsoft Windows 8.1, Microsoft Windows 10
- CPU: Intel CORE 2 Duo (2 GHz) or equivalent processor
- Memory (RAM): 2 GB
- Available free hard disk space: 2.5 GB free space
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.