Our website is up and fully operational during this time. We are working with our warehouse and distribution partners to ensure minimal impact to order and shipping timelines - however, we cannot guarantee any order delivery times. We will continue to update customers about their order status should there be any unexpected delays. If you are concerned about stock, please contact us prior to placing your order. If there is an error or we cannot fulfill your order, we will contact you as soon as possible to inform you and offer any potential alternatives.
Free Standard Shipping | 2-5 business days
FREE over $99
Get Free Canada-wide shipping when you spend over $99!
Canada Standard Shipping | 2-5 business days
If your purchase is under $99, we offer a Canada-wide flat rate shipping option on all purchases.
Canada Express Shipping | 1 to 2 Business Days
Need your stuff in a rush? We offer Canada-wide express shipping, get your order in just 1-2 business days.
U.S. Express Shipping | 1 to 3 Business Days
International Express Shipping | 2 to 6 Business Days
- We do not ship to APO or PO Box addresses.
- No deliveries will be made on Saturday and Sunday.
- Most orders are shipped within 1-2 business days. If your order is placed after 3PM or over the weekend, then it will be processed the following business day. If you need a more specific estimate, do not hesitate to contact us.
- Out of stock items: Please contact us for delivery times.
- Delivery time may vary in rural areas. If you are uncertain about your area, please contact us.
- Some over-sized items may not be eligible for Standard Delivery fees.
- Delivery to some remote areas may be subject to an additional delivery fee. Please contact us to confirm the delivery cost of your order if you live in a remote area.
- Once shipped, it is the customer’s responsibility to monitor the shipment progress and make sure they are available to receive the delivery. If upon non-delivery, an item is returned to us, a 15% restocking fee will be levied on your total purchase amount.
- The Delivery times noted above are estimates. ITFactory.ca cannot guarantee the delivery date or time on any shipments under any circumstances, However, we will do our very best to get your order to you as soon as we can.