Shipping & Delivery
Digital downloads
Software is delivered electronically to the email you check out with, no shipping charge. You receive your download link, product key and instructions.
Important: Downloadable software is non-refundable once the download details have been sent. Check the system requirements in the product description, or contact us if you are unsure about compatibility.
Processing time
Most orders ship within 1 to 2 business days. Orders placed after 3 PM or on weekends are processed the next business day.
Delivery days
No deliveries on Saturdays and Sundays. Plan accordingly for weekend orders.
Special locations
We may not ship to all APO or PO Box addresses. Rural or remote areas may have longer delivery times or additional fees. Contact us to confirm.
Oversized items
Some large items need special shipping arrangements and may not qualify for standard rates.
Track your order
Once shipped, monitor your shipment and be available to receive it. A 15% restocking fee applies to returned undelivered items.
International orders
U.S. and international customers are responsible for all applicable duties, taxes and customs fees.
Delivery times are estimates based on carrier performance. We do our best to meet them, but ITFactory.ca cannot guarantee specific delivery dates or times.
Questions about shipping?
Special requests, rush orders or any shipping concern. We reply the same business day.