Notices Concerning the Quebec Consumer Protection Act (Bill 29)

Availability Guarantee (Bill 29)

For Québec customers only:

Notice for Bill 29 and Section 39 of the Consumer Protection Act regarding the Availability Guarantee of Replacement Parts, Repair Services, and Maintenance Information

Please be advised that ITFactory.ca (“ITFactory”), including its affiliated entities, does not guarantee, within the meaning of Section 39 of the Consumer Protection Act and the applicable regulations, the availability of replacement parts, repair services, or maintenance or repair information relating to products sold, manufactured, imported, advertised, or sold by ITFactory.

This notice applies to all ITFactory transactions, whether conducted in-store and online on www.itfactory.ca.

Where applicable, ITFactory may continue to offer repair services, product exchanges, or replacement parts through its Help and Customer Support channels, subject to the terms and conditions of the manufacturer’s warranty. 

For more information, please contact our Customer Support team at 1-888-313-1124 or email at sales@itfactory.ca.