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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Manage and enjoy your digital entertainment experience with Nero Standard 2019. This 4-in-1 multimedia suite includes Nero Video for simplified moviemaking and editing and Nero MediaHome to keep all your video, photo and audio files organized. Convert and burn movie and music files easily with the Recode and Burning ROM applications of Nero Standard 2019.
Highlights:
- The software comes as a boxed DVD Rom so you can install it at your convenience.
- It's compatible for use with a Windows operating system.
- The software is perpetual without any need for further subscriptions.
- It can be installed on a single PC computer.
- You can import videos, photos and music from various sources.
- There are menu templates to help you create DVDs and Blu-ray discs.
- Video editing tools will help you to optimise your project in progress.
- Automatic sound enhancement will ensure that your audio sounds great.
- You can add album art to your finished product using the label templates.
- You'll be able to rip and convert audio CDs and DVD videos straight to your mobile device.
- Organise your music, videos, slideshows, photos, movies and TV shows in the media archive.
- You can stream your media archive to the TV and make use of the Nero Streaming Player app as a remote control.
Ease your workflows at a glance
With the interactive live Guide you will never miss to know where you are in your suite, and where to find what
Play media from your cloud
Organize and play your media on OneDrive with Nero media home
Convert videos to disc formats
Utilize fully compatible disc profiles to convert your videos to use on did-video, your AVCHD or Blu-ray video discs
Enjoy a new suite experience
Be guided through your Nero suite with a new Nero Launcher experience
Specification:
- Included Mobile App(s): Yes
- Software Format: DVD-ROM
- System Requirements: For PC: Windows 7 SP1 Home Premium or higher, CPU 2GHz AMD or Intel, 1GB RAM, 5GB HDD, DVD disc drive, Microsoft .NET 4.5.2, Microsoft DirectX
- For mobile app: Android 4.4 KitKat and higher or iOS 9.3 and higher
- Hard Drive Space Required: 5 gigabytes
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





