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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Corel PaintShop Pro 2022 is a comprehensive photo editing, graphic design, and smart solutions software to provide a thorough range of post-production capabilities. The 2022 version of PaintShop Pro introduces new features, such as Frame Tool to place raster objects into shapes, AI Background Replacement to replace an existing background with different scenes or color schemes, AI Portrait Mode to apply a bokeh blur to the background of your image, and Apple HEIF file support, as well as new brushes, color palettes, gradients, patterns, picture tubes, and more. Improved and enhanced features include AI Style Transfer to apply more artistic features to your images, such as controlling the level of detail and texture with Smooth Image, plus balance and control colors with Color Match. The Welcome screen has also been improved to offer a new Workspace tab with built-in tutorials, learning content, and thumbnail previews for recent files.
In addition to 2022's new and updated features, PaintShop Pro still retains the core set of features that make it a valuable editing tool, including raw, HDR, and 360° camera support, layer-based editing, and a suite of basic adjustment tools and creative effects.
A Complete Photo Editing Studio
Enhance Photos with AI
Edit Photos Like A Pro
Create Graphics and Designs
Choose from Multiple Workspaces
Add Effects for Impact
What's New in PaintShop Pro 2022?
Frame Tool
AI Background Replacement
AI Portrait Mode
AI Style Transfer
File Support
Welcome Screen Experience
Creative Content
Real. Intelligent. Creative.
Powerful Photography Tools and Features
Essential Tools
Adjustment Tools
Selection and Correction Tools
RAW, HDR, and 360° camera Support
Time Saving Tools
Creative Graphic Design Features
Layers and Masks
Text Tools
Drawing, Painting, and Fill Tools
Templates and Creative Content
Smart Solutions
AI Powered Tools
Content-Aware Tools
One-Click Corrections and Instant Effects
Learning and Support
Learning Materials
Latest Stylus and Graphics Support
Seamless Content and Plugin Migration
Plugin Support
Keyboard Shortcuts
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





