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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
WordPerfect Office | Standard 2020
WordPerfect® Office Standard 2020 celebrates the latest version of the office suite supporting your productivity needs—from crafting documents and presentations, to impressive spreadsheet creation and more! You’ll continue to find all of the familiar features you need to work more efficiently when you tap into built-in PDF functionality, enhanced Reveal Codes, and eBook publishing. Collaboration is key and simple to leverage with support for more than 60 file types, including the latest Microsoft Office formats.
Highlights:
- Built-in PDF forms
- Flexible eBook publishing
- Easy formatting with Reveal Codes
- Extensive file compatibility, including Microsoft
WordPerfect
The legendary word processor that so many swear by to create documents, letters, brochures, resumes, and more. With compatibility of over 60 file-formats, including Microsoft, and powerful Reveal Codes, document control has never been easier.
Quattro Pro
Take advantage of Quattro Pro to build comprehensive spreadsheets for budgets, invoices, expenses, and receipts. Open, edit and create files, including Microsoft Excel, to organize, analyze and share data.
Presentations
Prepare, design, then deliver captivating presentations. Slideshows, proposals, demos, and interactive reports are all made easy with Presentations 2020. Compatibility with Microsoft PowerPoint files and wireless remotes ensure efficiency.
WordPerfect Lightning
Use WordPerfect Lightning to collect text and images from multiple sources then reuse what you need by exporting a document, sending an email, or posting it to a blog.
System Requirements:
- Windows 10*, Windows 8.1 or Windows 7 with the latest updates/service packs
- 1 GHz or faster (x86) or an AMD64 processor
- 1 GB RAM (x86) or 2 GB RAM (AMD64)
- 2.75 GB hard disk space for application files
- 1024 x 768 screen resolution
- Mouse or tablet
- DVD drive (Required for box installation)
- Microsoft Internet Explorer 11 or higher
- *WordPerfect Office 2020 supports Windows 10, version 1909 and later versions which may be released during the lifecycle of WordPerfect Office 2020
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





