GARMIN Forerunner 265 – Smartwatch - Black Bezel with Aqua Case and Aqua/Black Silicone Band
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
GARMIN Forerunner 265 – Smartwatch - Black Bezel with Aqua Case and Aqua/Black Silicone Band
Train brilliantly with the Forerunner® 265 GPS running smartwatch. Its colorful AMOLED touchscreen display stands out while the training readiness feature (which tells you when you’re primed for a productive session) helps you crush your goals. Wake up to your morning report with HRV status to see health insights alongside an overview of sleep, recovery and training outlook (data presented is intended to be a close estimation of metrics tracked). Plan your race strategy with the race widget, which enables personalized daily suggested workouts that adapt to performance, recovery, the race you’re running and its course. Get ready to make the most of every run with wrist-based running power and multi-band GPS. And when you want to switch it up with cross training, choose from more than 30 activity profiles, including triathlons, cycling, swimming etc. Get a more complete picture of your health from your Forerunner 265 with up to 13 days of battery life in smartwatch mode.
Highlights:
- Brilliant AMOLED touchscreen display with traditional button controls; lightweight design in 46 mm size
- Up to 13 days of battery life in smartwatch mode and up to 20 hours in GPS mode
- Get your morning report with an overview of your sleep, recovery and training outlook alongside HRV status, training readiness and weather
- Plan race strategy with personalized daily suggested workouts based on the race and course that you input into the Garmin Connect™ app
- 30+ built-in activity profiles include running, triathlons, cycling, open-water swimming and more
- Using indicators such as HRV status, recent exercise history and performance, get insight into overall effort with training status
- Safety and tracking features include Incident Detection and Assistance, both of which send messages with your live location to emergency contacts
- Multi-band GNSS with SatIQ™ technology provides superior positioning accuracy in challenging environments while also optimizing the battery life
- Never miss a call or text from your paired Android™ or Apple® smartphone with smart notifications
- Leave your cash and cards at home; Garmin Pay™ contactless payments let you pay for purchases on the go (with a supported country and payment network)
- Download songs to your watch, including playlists from Spotify, Amazon Music or Deezer (may need subscription), and connect with wireless headphones
- See your health and fitness information, connect and compete with friends in our free, zero-subscription Garmin Connect™ app
Specifications:
- Memory Capacity: 8 GB
- Battery Life: Up to 13 days in smartwatch mode, Up to 20 hours in GPS mode
- Display Type: AMOLED Touch Screen
- GPS: Yes
Box Contents:
- 1 x Forerunner 265
- 1 x Power/Data Cable
- Documentation
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.






