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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Hytera BD552i DMR Digital + Analog — 256 Channels OLED Display — Optional Bluetooth
The step-up from the BD502i — same rugged DMR dual-mode platform with a single-line OLED display, 256 channels across 16 zones, and optional built-in Bluetooth for wireless earpieces and hands-free operation.
The Hytera BD552i is a professional commercial DMR two-way radio that builds on the BD502i's proven foundation with a significantly expanded feature set for larger or more complex deployments. Where the BD502i offers 48 channels across 3 zones, the BD552i provides 256 channels across 16 zones — accommodating multi-department, multi-site, and multi-function operations with room to grow. A single-line OLED display confirms the active channel and zone at a glance. The optional Bluetooth variants (BD552i-BT) add built-in Bluetooth for pairing wireless earpieces and audio accessories — enabling hands-free operation without a cable. Like the BD502i, it supports both analog and DMR Tier II digital modes on the same radio for seamless mixed-fleet communication.
Available in four variants — see the model selector below. Available at ITFactory.ca — Canada's trusted source for Hytera two-way radios and accessories.
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Choose Your Variant
All four variants share the same 256-channel OLED display platform. The only differences are band (UHF vs VHF) and Bluetooth (built-in or not). All are DMR Tier II + analog dual-mode. |
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BD552i vs BD502i — Which Do You Need?
The BD502i is also available at ITFactory.ca — the right choice for simpler deployments that do not require a display, 16 zones, or Bluetooth. |
Key Features
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OLED Single-Line Display |
256 Channels — 16 Zones |
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Built-In Bluetooth — BT Variants |
Dual Mode — Analog and Digital DMR Tier II |
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TDMA — Up to 22-Hour Battery Life |
Audio Equalizer — Clear Voice in Any Environment |
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IP54 and MIL-STD-810 C/D/E/F/G |
Scan, VOX, Emergency Alarm, and Pseudo Trunking |
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Micro-USB Charging and Programming |
3-Year Warranty — Radio |
Who Is This For?
The BD552i is the right choice for organizations that have outgrown the simplicity of the BD502i — multi-department facilities, larger properties, hospitality operations needing Bluetooth audio, or any deployment where a display and more than 3 zones of channels are required. It is also ideal for security teams and workers who need hands-free operation via the Bluetooth variants.
Hotels, resorts, and venues Security and property management Multi-department facilities Schools and campus environments Warehousing and logistics Teams needing wireless Bluetooth audio
Technical Specifications
| Brand | Hytera |
| Model series | BD552i — BD552i-U1, BD552i-V1, BD552i-BT-U1, BD552i-BT-V1 |
| Radio technology | DMR Tier II digital + analog conventional (dual mode) |
| Band — UHF variants | 400–470 MHz — 1–4W RF output |
| Band — VHF variants | 136–174 MHz — 1–5W RF output |
| Channel capacity | 256 channels — 128 analog + 128 digital |
| Zone capacity | 16 zones × 16 channels per zone |
| Display | 0.91-inch OLED single-line display |
| Bluetooth | Built-in — BT variants only (BD552i-BT-U1, BD552i-BT-V1) |
| Channel spacing | 12.5 / 25kHz selectable |
| Battery — standard | 1500mAh Li-Ion — up to 16hr digital / 12hr analog |
| Battery — optional extended | 2000mAh Li-Ion — up to 22hr digital / 16hr analog |
| Charging / programming port | Micro-USB |
| IP rating | IP54 — dust and water splash resistant |
| Military standard | MIL-STD-810 C, D, E, F, G |
| VOX | Yes — external accessory required |
| Emergency alarm | Yes — via programming |
| Pseudo trunking | Yes |
| Accessory compatibility | Hytera BD5x series |
| Warranty | 3-year (radio) / 1-year (battery and accessories) |
| Sold by | ITFactory.ca — authorized Hytera reseller |
Why Buy from ITFactory.ca?ITFactory.ca is a trusted Canadian retailer for professional two-way radios and accessories, serving businesses and teams across the country. Every product we sell is genuine and backed by our team.
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Frequently Asked Questions
What is the difference between the BD552i and the BD502i?
The BD552i adds three meaningful upgrades over the BD502i: a single-line OLED display for channel confirmation, 256 channels across 16 zones (vs 48 channels across 3 zones), and optional built-in Bluetooth on the BT variants. The core radio platform — DMR Tier II + analog dual-mode, IP54, MIL-STD-810, 16–22hr battery, VHF/UHF band options — is shared between the two. Choose the BD502i for simpler deployments that do not need a display, more than 3 zones, or Bluetooth. Choose the BD552i for multi-department sites, facilities needing wireless audio, or any deployment where channel confirmation via display matters. Both are available at ITFactory.ca.
Do I need the Bluetooth variant?
Only if you plan to use wireless Bluetooth earpieces or headsets. The BT variants (BD552i-BT-U1 and BD552i-BT-V1) include built-in Bluetooth for pairing with Hytera's BD5x-compatible Bluetooth audio accessories — enabling fully wireless hands-free operation. If your team uses wired earpieces or external speaker microphones via the 3.5mm audio jack, the standard U1 or V1 variants are sufficient. The BT variants are the same radio in every other respect — same channels, display, DMR, and IP rating.
Does the BD552i need to be programmed before use?
Yes. The BD552i requires programming to configure channels, frequencies, tones, zones, and features before it is operational. Programming is done via the Micro-USB port using Hytera's programming software. ITFactory.ca offers radio programming at a nominal fee — contact us before or after your purchase to arrange programming for your deployment.
Should I choose UHF or VHF?
UHF (400–470 MHz) penetrates buildings, walls, and structural obstacles more effectively — the standard choice for warehouses, hotels, schools, retail environments, and mixed indoor/outdoor sites. VHF (136–174 MHz) propagates further in open outdoor terrain — preferred for farms, large outdoor construction sites, and areas with minimal structural obstacles. If in doubt, UHF is the more versatile choice for most Canadian commercial and institutional deployments.
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Radio Licensing Note The Hytera BD552i is a licensed two-way radio. In Canada, operating a two-way radio on licensed frequencies requires a Radio Authorization issued by Innovation, Science and Economic Development Canada (ISED). The radio functions without a licence, but commercial operation on licensed frequencies without authorization is not permitted under the Radiocommunication Act. For licensing information, visit ised.canada.ca. ITFactory.ca offers radio programming at a nominal fee — contact us to arrange programming for your deployment. |
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





