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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
The Intel® Core™ X-series processor family is our most powerful ever. Turn your PC into a studio: Produce amazing 4K or 360-degree videos, stunning photos, or amazing music. This is the ultimate tool for gaming and virtual reality experience the power to do it all.
Highlights:
- 10 Cores & 20 Threads
- 3.3 GHz Clock Speed
- 4.2 GHz Maximum Turbo Frequency
- LGA 2066 Socket
- 16.5MB SmartCache Memory
- No Integrated Graphics
- Supports up to 128GB of DDR4-2666 Memory
- Supports Intel Optane Memory
- Supports up to 44 PCIe Lanes
- 9th Generation (Coffee Lake)
Maximize Performance
Whether you're working on your latest feature film or the next episode of a YouTube series, the unlocked Intel Core X-series processors are designed to scale to your performance needs by using the two fastest cores at higher frequencies and up to 18 cores when extreme mega tasking is required. Experience extreme performance, immersive 4K visuals, high-speed storage and memory, and the latest technological advancements—all designed to get you from the planning stages to final release, faster than ever.
Power Your Creativity
Spend more time creating and less time waiting. The Intel Core X-series processor can handle your most demanding workload. Upload and edit your 360° videos quickly and experience VR videos—all in stunning 4K. There are no limits to what you can create on your new computer.
Mega-Task to the Extreme
When creating your best work, you need the most responsive technology to handle multiple, CPU-intensive tasks at once. With an Intel Core X-series processor, you can edit your video, render 3D effects and compose the soundtrack simultaneously without compromising your computer’s performance.
Overclock² with Confidence
The Intel Core X-series processor family comes unlocked to provide additional headroom. New features include the ability to overclock each core individually, AVX ratio controls for more stability, and VccU voltage control for extreme scenarios. Combined with tools like Intel's Extreme Tuning Utility (Intel XTU) and Extreme Memory Profile (Intel XMP), you'll have all the powerful tools for maximizing performance.
Specification:
- CPU Model Intel: Core i9-9820X
- CPU Socket: LGA 2066 (R4)
- Manufacturing Process: 14 nm
- Maximum CPU Configuration: 1S
- Maximum Number of PCIe Lanes: 44 (Revision 3.0)
- Unlocked: Yes
- Number of Cores: 10
- Number of Threads: 20
- Base Clock Speed: 3.3 GHz
- Maximum Boost Speed: 4.2 GHz
- L3 Cache: 16.5 MB
- Maximum Capacity: 128 GB
- Memory Support: DDR4 2666 MHz
- ECC Memory: No
- Channel Architecture: Quad Channel
- Optane Memory Support: Yes
- Thermal Design Power (TDP): 165 W
- Included Thermal Solution: None
- AES Support: Yes
- Extension: AVX 2.0, AVX-512, SSE 4.1/4.2
- Virtualization: Yes: Intel VT-d, Intel VT-x
- DMI: DMI3 (8 GT/s)
- vPro Support: No
- Performance Technologies: Hyper-Threading, SpeedStep, Turbo Boost 2.0, Turbo Boost Max 3.0
- Security Technologies: Execute Disable Bit
- Graphics Chipset: None
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





