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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Play harder and longer with the Quantum 600 Wireless Over-Ear Gaming Headset in black from JBL. Designed to provide comfortable and immersive wireless audio, these over-ear closed-back headphones feature detachable leather-wrapped memory foam earpads, virtual surround sound, and a 2.4 GHz RF wireless connection. Additionally, these headphones sport a directional or cardioid flip-up boom mic with auto on/off and mute functions, located on the left earcup. Controls for hands-on adjustments are also located on the left earcup, including a game-chat balance dial for adjusting audio levels.
Specifications:
- Earpiece Design: Over-Ear (Circumaural)
- Earpiece Connection / Wearing Style: Headband, Wired
- Number of Earpieces: Dual Earpiece
- Sound Field: Stereo
- Earpad Size: 0.9 x 3.8 x 3.5" / 2.3 x 9.7 x 8.9 cm
- Driver Type: Dynamic
- Driver Size: 1.97" / 50 mm
- Magnet Type: Neodymium
- Impedance: 32 Ohms
- Active Noise Cancellation: No
- Controls/Microphone Location: Controls: Left Earpiece, Microphone: Adjustable Boom, Left Earpiece
- Frequency Response: 20 Hz to 20 kHz
- Sensitivity: 100 dB at 1 kHz / 1 mW
- Maximum Sound Pressure Level (SPL): 97 dB
- Maximum Power Handling: 30 mW
- Number of Mics: 1
- Mic Boom Location: Left Side
- Pickup Pattern: Cardioid (Unidirectional)
- Frequency Response: 100 Hz to 10 kHz
- Sensitivity: -40 dBV at 1 kHz
- Wireless Modulation: ?/4 DQPSK
- Frequency: 2.4 GHz (2403.35 to 2479.35 MHz)
- Transmitter Power: 4 dBm
- Audio Connector to Source: 1 x 1/8" / 3.5 mm
- Cable Design: Single-Sided
- Audio Connector to Earpiece: 1 x 1/8" / 3.5 mm
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





