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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
*Kaspersky licenses cannot be activated in the USA.
Kaspersky Premium
Complete protection for your devices, privacy and identity. Protect your digital life with our most advanced plan, offering award-winning antivirus, privacy and identity protection, performance enhancement, and must-have premium benefits. Compatible with: Windows / macOS / Android / IOS.
Features:
Security:
- Real-time antivirus: Blocks threats like viruses, malware, Trojans, and ransomware
- Private Browsing: Protects against harmful websites, downloads and extensions
- Emergency Recovery: Help repair and restore your computer if it is already infected
- Antiphishing: Prevent scam sites and emails from stealing your personal and bank details
- Protection against crypto threats: Protects against cryptocurrency scams and unauthorized use of your computer for cryptocurrency mining
- Firewall and smart home security: Prevent unauthorized access to your network and the smart devices connected to it.
Performance:
- Optimized performance: Speed up your computer´s startup and improve its smooth performance, so it works the way it was designed
- Disk Cleanup: Remove large duplicate and unwanted files from your computer, and remove unwanted apps from your Android devices
- Game Mode and Do Not Disturb Mode: Automatically launches on your computer to prevent distractions while you play games, stream content, or work
- Application management: Close applications that could block your computer and remind you to update applications.
Privacy:
- Stalkerware Detection: Warn about secretly installed apps on your computer and Android devices to spy on you
Webcam and microphone protection: Prevent unauthorized access to your webcams and microphones on PC, Mac and Android.
- Password Manager & Security Checkup - On Computers & Mobile Devices: Securely store and sync your passwords and key information across all devices; and alerts you if your passwords are weak or have been leaked
- Unlimited VPN - On PC and Mobile: Keep your payment details, location and other sensitive data from being intercepted on the Internet, even on public Wi-Fi networks
- Data Breach Finder: Alerts you if your personal data is leaked online or on the dark web, and tells you what to do if it does
Identity And Premium Services:
- Protection for ID documents: Encrypt and store your sensitive identity documents and sync them across all your devices
- Identity Protection: Warn if online accounts linked to your mobile phone number or email addresses are leaking sensitive data
- Remote Access Detection: Prevent criminals from accessing your computers to collect information that could be used to steal your identity
- Premium IT Support: Get in touch with our experts via chat to help you with your questions about our products
- Remote expert installation: Ask our experts to install the solutions for you and configure them according to your needs
- Priority support line: We resolve your requests with the highest priority, either by phone or chat
Expert PC health check: Ask our experts to check your computer and remove pre-existing infections remotely
System requirements for all devices:
- An Internet connection is required to activate the product and receive updates and to access certain features. You need a My Kaspersky account to use the plan.
Specifications
Windows® desktops and laptops (system with x86 processor):
- 1500 MB of free hard disk space
- Microsoft Windows 11 Home/Pro/Enterprise
- Microsoft Windows 10 Home/Pro/Enterprise
- Microsoft Windows 8 and 8.1/Pro/Enterprise/8.1 Upgrade
- Microsoft Windows 7 Starter / Home Basic and Premium / Professional / Ultimate SP1 or higher
- Processor: 1 GHz or higher
- Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
- Minimum screen resolution: 1024 x 768
Mac® desktops and laptops:
- 3455 MB of free hard disk space
- Memory (RAM): 2 GB: macOS® 11 - 13
- Android smartphones and tablets: Android™ 8 – 13
- Minimum screen resolution: 320 x 480
- iPhone and iPad: iOS® 15 – 16
For Use Only In Canada
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.