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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
*Kaspersky licenses can only be activated in Canada. It cannot be activated in the USA.
Kaspersky Premium
Complete protection for your devices, privacy and identity. Protect your digital life with our most advanced plan, offering award-winning antivirus, privacy and identity protection, performance enhancement, and must-have premium benefits. Compatible with: Windows / macOS / Android / IOS.
Features:
Security:
- Real-time antivirus: Blocks threats like viruses, malware, Trojans, and ransomware
- Private Browsing: Protects against harmful websites, downloads and extensions
- Emergency Recovery: Help repair and restore your computer if it is already infected
- Antiphishing: Prevent scam sites and emails from stealing your personal and bank details
- Protection against crypto threats: Protects against cryptocurrency scams and unauthorized use of your computer for cryptocurrency mining
- Firewall and smart home security: Prevent unauthorized access to your network and the smart devices connected to it.
Performance:
- Optimized performance: Speed up your computer´s startup and improve its smooth performance, so it works the way it was designed
- Disk Cleanup: Remove large duplicate and unwanted files from your computer, and remove unwanted apps from your Android devices
- Game Mode and Do Not Disturb Mode: Automatically launches on your computer to prevent distractions while you play games, stream content, or work
- Application management: Close applications that could block your computer and remind you to update applications.
Privacy:
- Stalkerware Detection: Warn about secretly installed apps on your computer and Android devices to spy on you
Webcam and microphone protection: Prevent unauthorized access to your webcams and microphones on PC, Mac and Android.
- Password Manager & Security Checkup - On Computers & Mobile Devices: Securely store and sync your passwords and key information across all devices; and alerts you if your passwords are weak or have been leaked
- Unlimited VPN - On PC and Mobile: Keep your payment details, location and other sensitive data from being intercepted on the Internet, even on public Wi-Fi networks
- Data Breach Finder: Alerts you if your personal data is leaked online or on the dark web, and tells you what to do if it does
Identity And Premium Services:
- Protection for ID documents: Encrypt and store your sensitive identity documents and sync them across all your devices
- Identity Protection: Warn if online accounts linked to your mobile phone number or email addresses are leaking sensitive data
- Remote Access Detection: Prevent criminals from accessing your computers to collect information that could be used to steal your identity
- Premium IT Support: Get in touch with our experts via chat to help you with your questions about our products
- Remote expert installation: Ask our experts to install the solutions for you and configure them according to your needs
- Priority support line: We resolve your requests with the highest priority, either by phone or chat
Expert PC health check: Ask our experts to check your computer and remove pre-existing infections remotely
System requirements for all devices:
- An Internet connection is required to activate the product and receive updates and to access certain features. You need a My Kaspersky account to use the plan.
Specifications
Windows® desktops and laptops (system with x86 processor):
- 1500 MB of free hard disk space
- Microsoft Windows 11 Home/Pro/Enterprise
- Microsoft Windows 10 Home/Pro/Enterprise
- Microsoft Windows 8 and 8.1/Pro/Enterprise/8.1 Upgrade
- Microsoft Windows 7 Starter / Home Basic and Premium / Professional / Ultimate SP1 or higher
- Processor: 1 GHz or higher
- Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
- Minimum screen resolution: 1024 x 768
Mac® desktops and laptops:
- 3455 MB of free hard disk space
- Memory (RAM): 2 GB: macOS® 11 - 13
- Android smartphones and tablets: Android™ 8 – 13
- Minimum screen resolution: 320 x 480
- iPhone and iPad: iOS® 15 – 16
For Use Only In Canada
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.