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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
*Kaspersky licenses cannot be activated in the USA.
Comes with VPN technology to secure your online data, including your chats and payments. Plus it hides your IP address to prevent your activity from being tracked. And allows you to connect through servers around the world, so you can access the global content you want.
- Protects you on public Wi-Fi & more ✔
- Keeps your communications private ✔
- Lets you access more sites & content ✔
PROTECTS YOU - WHENEVER & WHEREVER - AND WON'T LOG YOUR ACTIVITIES
Because your location and your IP address aren't revealed, it's easier for you to access websites and content in other regions – without being traced. Kaspersky Secure Connection won't log what you're doing online and won't keep any records of which websites you visit.
Hardware and software requirements:
For all devices:
- Internet connection required
Windows®-based desktops and laptops
- 140 MB free space on the hard drive
- Microsoft® Internet Explorer® 8 or higher
- Microsoft .NET Framework 4 or higher
- Microsoft Windows 10 Home / Pro / Enterprise
- Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update
- Microsoft Windows 7 Starter / Home Basic / Home Premium / Professional / Ultimate — SP1 or higher
- Microsoft Windows Vista® Home Basic / Home Premium / Business / Enterprise / Ultimate — SP1 or higher
- Microsoft Windows XP Home / Professional (32-bit) SP3 or higher / Professional (64-bit3) SP2 or higher
Mac desktops and laptops
- 120 MB free space on the hard drive
- Memory (RAM): 1 GB
- macOS 10.11 – 10.13
Android smartphones and tablets
- 150MB of free space
- Android™ 4.1 – 8.0
- Minimum screen resolution: 320x480
iPhone and iPad
- 150MB of free space
- iOS® 10.0 or higher
For Use Only In: NORTH AMERICA (Canada/USA)
Refund Policy
Refund and Return Policy
Most physical products can be returned within 30 days of delivery. Software downloads are final sale once the activation key is sent, unless defective. Here is how it works.
| Product type | Return window | Restocking fee |
|---|---|---|
| Digital software | Defective only | 0% |
| Physical, unopened | 30 days | 15% |
| Physical, opened | 30 days | 25% |
| Defective or wrong item | 30 days | 0%, free return shipping |
| Open box items | 7 days (DOA only) | 0% |
| Final sale items | No returns | N/A |
1. Digital products (downloadable software)
Final sale, limited exceptions. Software downloads are final sale once the activation key is sent. No refunds for wrong purchase, change of mind, compatibility issues or buyer’s remorse.
Refunds only if defective: the activation key does not work after verification; the software crashes on a system that meets minimum requirements; the publisher confirms the key is invalid or already used.
Your responsibility: verify system requirements before purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: email sales@itfactory.ca within 30 days with your order number and a detailed description of the issue. We will troubleshoot with you first.
2. Physical products
30-day returns. Return most physical products within 30 days of delivery.
Restocking fees: defective, damaged or wrong item: 0% plus free return shipping; unopened (changed mind): 15%; opened or used (changed mind): 25%.
Return requirements: original packaging and all accessories; intact UPC code or barcode; no physical damage; an RMA number obtained before returning.
Cannot be returned: final sale items; open box items (except DOA within 7 days); items without original packaging; items with removed UPC codes; items used for mail-in rebates.
3. How to return
Get an RMA number
Email support@itfactory.ca with your order number, the item(s) to return, the reason, and photos if defective or damaged. We reply within 1 to 2 business days with your RMA number and instructions.
Ship the return
Write the RMA number on the outside of the package and include all original packaging and accessories. Use the label we provide, or ship to ITFactory, 4035 St-Ambroise, Unit 310, Montréal, QC H4C 2E1. Keep your tracking number.
Receive your refund
Once we receive and inspect the return (3 to 5 business days), we process your refund. It usually appears in 5 to 10 business days depending on your bank.
4. Defective or wrong items
Contact us right away at support@itfactory.ca or (888) 313-1124. We provide a prepaid return label and offer a full refund, replacement or store credit. No restocking fee.
5. Exchanges
We do not offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. Cancellations
Digital products can be cancelled if the activation key has not been sent yet. Physical products can be cancelled if the order has not shipped yet. Contact us immediately at support@itfactory.ca or (888) 313-1124.
7. Special circumstances
Order verification: we may verify orders before processing. If we contact you, please respond within 3 business days or the order is automatically cancelled and refunded. Pricing errors: we reserve the right to cancel orders placed at an incorrect price; you receive a full refund. Out of stock: if an item becomes unavailable after ordering, we notify you and offer to wait for restock or a full refund.
8. Manufacturer warranties
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
Phone: (888) 313-1124
Hours: Monday to Friday, 9:30 AM to 5:30 PM ET
The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





