• Operating Systems: This license can be used on Windows, Mac or Android devices. See description for details.
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EASY RETURNS
Our main priority is ensuring your complete satisfaction See Details
Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
*formerly Malwarebytes Premium
Malwarebytes is a next-generation antivirus replacement. The first of its kind for home users, Malwarebytes employs four independent technology modules—anti-malware, anti-ransomware, anti-exploit, and malicious website protection—to block and remove both known and unknown threats.
Windows Version
Crushes advanced malware before it crushes you
Anti-malware defense deploys heuristics and behavioral analysis to protect you and your online experience. Detects and removes malware in real-time with advanced anti-malware, anti-spyware, and anti-rootkit technology. Scans for the newest and most dangerous threats automatically, so you’re protected without having to even think about it.
Protects you from having to pay ransom for your files
Stops unknown and known ransomware with proprietary next-gen technology that works proactively to shield your files. This is a powerful, comprehensive defense that blocks ransomware, and not a simple decryption tool. So you’re protected from tomorrow’s “Ransomware Attack!” headlines today.
Prevents your programs from being used against you
Advanced anti-exploit defenses intercept and block exploits that use bugs in popular software programs to compromise your computer. Wraps your browser and software programs in four layers of defense, stopping attacks that use vulnerabilities in those programs to infect your computer.
Protects you from fake and infected websites
Detects and prevents contact with fake websites and malicious links. You are proactively protected from downloading malware, hacking attempts, and infected advertising. Worried about wandering into a “bad” Internet neighborhood? Now you don’t have to be.
Scans faster, scans smarter
Lightning-fast Hyper Scan mode targets only the threats that are currently active. Faster analysis. Still gets results. Run a scan in the background while you boot up your favorite game. It's done by the time you're ready to play.
Mac Version
Protects you from Mac threats
Detects and removes viruses, ransomware, and other malware in real time with advanced anti-malware technology. Catches dangerous threats automatically, so you’re protected without having to even think about it.
Scans Mac-fast
Scans the average Mac in under 30 seconds. Run the malware scanner in the background while you boot up your favorite game and it's done by the time you're ready to play. You can even customize your scans to run when you're not using your Mac at all—at any day, at any time.
Stops unwanted apps at the source
Blocks applications from developers who are known to release unwanted software like malware, PUPs, or adware. App Block outsmarts developers who try to bypass security by releasing a slightly different version of their app.
Removes adware and unwanted programs
Crushes adware and potentially unwanted programs that slow your Mac. Your Mac experience will remain clean and pristine.
Light and lean
Only the size of three digital music files. That means more disk space for your movies, music, and apps.
Android Version
Detects ransomware before it can lock your device
Real-time protection shields your device from infection. With mobile malware threats on the rise, advanced technologies deal with dangerous newcomers like ransomware before they can become a problem.
Safer browsing experience
Scans for phishing URLs when you're using the Chrome browser and alerts you when any are detected to ensure you have a safer experience while surfing the web. (Only available for phones and tablets).
Conducts privacy audit for all apps
Identifies the access privileges of every app on your Android device so you know exactly what information you're sharing. Keep tabs on which apps can track your location, monitor your calls, or cost you extra in hidden fees.
Finds and removes adware and malware
Searches all files and apps quickly and effectively for malware or potentially unwanted programs such as screen lockers or adware, freeing your Android device from bloatware.
License Information
- License: 1 or 3 Devices
- Compatibility: This license can be used on Windows, Mac or Android devices.
Windows Compatibility
- Software Requirements: Windows 10, 8.1, 8, 7, Vista and XP
- Hardware Requirements: 800MHz CPU or faster, with SSE2 technology ; 2048 MB (64-bit OS), 1024 MB (32-bit OS, except 512 MB for Windows XP); 250 MB of free hard disk space; 1024x768 or higher screen resolution
Mac Compatibility
- Software Requirements: macOS 10.10 (or higher)
- Hardware Requirements: Any hardware capable of running macOS 10.10 is able to run the Malwarebytes software.
Android Compatibility
- Supported operating systems: Android 4.4 or higher.
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.






