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Description
Microsoft Office 365 Business Standard | For 1 User
Get work done, all while helping to protect and increase efficiency with Microsoft 365. Collaborate in real time with professional email, online storage, and teamwork tools that are always up to date and help keep your data safe.
Highlights:
- Get desktop versions of Office apps: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only).
- Host email with a 50 GB mailbox and custom email domain.
- Create a hub for teamwork with Microsoft Teams.
- Store and share files with 1 TB of OneDrive cloud storage per user.
- Use one license to cover fully installed, Office apps on five mobile devices, five tablets, and five PCs or Macs per user.
- Get help anytime with around-the-clock phone and web support from Microsoft.
Always available
Have peace of mind knowing your services are available with a guaranteed 99.9 percent uptime and financially backed service-level agreement.
Connection and collaboration
Instantly access everything your teams may need including chat, content, tools, and people with Microsoft Teams.
1 TB secure cloud storage per user
Edit and share documents, photos, and more from anywhere, on all your devices with 1 TB of OneDrive cloud storage.
Web and mobile app development
Quickly build custom business apps for web and mobile with Power Apps. Choose from templates or start from scratch. No coding required. Learn more
Intranet and team sites
Inform and engage your organization and connect people to content, expertise, and processes with team sites through SharePoint. Tell your story with beautiful sites.
Workflow automation
Build automated workflows between apps and services to get notifications, synchronize files, collect data, and more with Power Automate. No coding required.
Operating System Requirements:
- PC: Windows 10, 8.1, 7 SP1; Windows 10 Server; Windows Server 2012 R2, Windows Server 2008 R2, or Windows Server 2012
- Mac/OSX: Office for Mac is supported on the three most recent versions of macOS. When a new version of macOS is released, the Office for Mac Operating System requirement becomes the then-current three most recent versions: the new version of macOS and the two previous versions.
- Android: OS version: KitKat (4.4.X) or above
- iOS: Office for iPad® and iPhone® requires iOS 10.0 or later. Office for iPad Pro™ requires iOS 10.0 or later.
Additional Requirements:
- See office.com/systemrequirements for ALL requirements
- Microsoft account required
- Internet functionality requires an Internet connection
- A touch-enabled device is required to use any multi-touch functionality. However, all features and functionality are always available by using a keyboard, mouse or other standard or accessible input device.
- Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity.
- For the best experience, use the latest version of any operating system specified above.
Refund Policy
Refund and Return Policy
Most physical products can be returned within 30 days of delivery. Software downloads are final sale once the activation key is sent, unless defective. Here is how it works.
| Product type | Return window | Restocking fee |
|---|---|---|
| Digital software | Defective only | 0% |
| Physical, unopened | 30 days | 15% |
| Physical, opened | 30 days | 25% |
| Defective or wrong item | 30 days | 0%, free return shipping |
| Open box items | 7 days (DOA only) | 0% |
| Final sale items | No returns | N/A |
1. Digital products (downloadable software)
Final sale, limited exceptions. Software downloads are final sale once the activation key is sent. No refunds for wrong purchase, change of mind, compatibility issues or buyer’s remorse.
Refunds only if defective: the activation key does not work after verification; the software crashes on a system that meets minimum requirements; the publisher confirms the key is invalid or already used.
Your responsibility: verify system requirements before purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: email sales@itfactory.ca within 30 days with your order number and a detailed description of the issue. We will troubleshoot with you first.
2. Physical products
30-day returns. Return most physical products within 30 days of delivery.
Restocking fees: defective, damaged or wrong item: 0% plus free return shipping; unopened (changed mind): 15%; opened or used (changed mind): 25%.
Return requirements: original packaging and all accessories; intact UPC code or barcode; no physical damage; an RMA number obtained before returning.
Cannot be returned: final sale items; open box items (except DOA within 7 days); items without original packaging; items with removed UPC codes; items used for mail-in rebates.
3. How to return
Get an RMA number
Email support@itfactory.ca with your order number, the item(s) to return, the reason, and photos if defective or damaged. We reply within 1 to 2 business days with your RMA number and instructions.
Ship the return
Write the RMA number on the outside of the package and include all original packaging and accessories. Use the label we provide, or ship to ITFactory, 4035 St-Ambroise, Unit 310, Montréal, QC H4C 2E1. Keep your tracking number.
Receive your refund
Once we receive and inspect the return (3 to 5 business days), we process your refund. It usually appears in 5 to 10 business days depending on your bank.
4. Defective or wrong items
Contact us right away at support@itfactory.ca or (888) 313-1124. We provide a prepaid return label and offer a full refund, replacement or store credit. No restocking fee.
5. Exchanges
We do not offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. Cancellations
Digital products can be cancelled if the activation key has not been sent yet. Physical products can be cancelled if the order has not shipped yet. Contact us immediately at support@itfactory.ca or (888) 313-1124.
7. Special circumstances
Order verification: we may verify orders before processing. If we contact you, please respond within 3 business days or the order is automatically cancelled and refunded. Pricing errors: we reserve the right to cancel orders placed at an incorrect price; you receive a full refund. Out of stock: if an item becomes unavailable after ordering, we notify you and offer to wait for restock or a full refund.
8. Manufacturer warranties
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
Phone: (888) 313-1124
Hours: Monday to Friday, 9:30 AM to 5:30 PM ET
The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





