• Operating Systems: Office 2019 applications are only compatible with Windows 10 and cannot be installed on another OS or on the same system as other editions of Office standalone applications/suites.
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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Microsoft PowerPoint 2019 | Communicate with confidence
With Microsoft PowerPoint 2019, you can create, collaborate, and effectively present your ideas in visually compelling presentations using custom shapes, animations, and Smart Guides. In Presenter View, you’ll be able to see the notes accompanying your slides and preview upcoming slides on a second screen. Easily review or edit your presentations with your colleagues, while easily managing version history.
Take your presentations to the next level
Design like a professional in seconds with PowerPoint templates. To help you maximize the visual impact of your presentation, choose from a variety of shapes, charts and graphs to help visualize exactly what you want. Easily duplicate, move and reorder slides based on how you want to animate them and present them. Add speaker notes to your slides that only you will see during your presentation.
Present with confidence
Use Presenter View to project your presentation to a second screen and see speaker notes, the current slide, and the next slide – a great way to rehearse. Your slides automatically appear on the correct screens so you don’t have to sort out the settings..
Start and stay in sync
Your presentation is saved in OneDrive or SharePoint by default so you can share or co-author it online. Add and reply to comments from a phone, tablet, PC, or Mac, right next to any slide you’re discussing.
Features:
- New and improved PowerPoint themes and templates.
- Quick Shape Formats - Draw a shape on a slide and you’ll see an increase to the number of “preset” styles available, another enhancement in PowerPoint 2016.
- New chart types - Six new charts to show off your work in PowerPoint, Excel, and Word. New chart types include Waterfall, Treemap, Histogram (including Pareto), Box and Whisker, and Sunburst.
- Screen Recording - Perfect for demonstrations, you can now include screen recordings in your PowerPoint presentations with just a few clicks.
- Improved Version History - Now you can go to File > History to see a complete list of changes that have been made to your presentation and even access earlier versions.
System Requirements:
- Processor: 1.6 Ghz, 2-core processor for PC; Intel processor for Mac
- Operating System: Windows 10 for PC; Mac OS for Mac
- Memory: 4 GB (64bit), 2 GB (32bit) RAM for PC; 4 GB RAM for Mac
- Hard Disk Space: 4 GB available disk space for PC, 10 GB for Mac
- Display: 1024 x 768 resolution for PC, 1280 x 800 for Mac
- Graphics: DirectX 10 graphics card for graphics hardware acceleration for PC
- Additional System Requirements: Internet access and a Microsoft account
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





