-
FREE SHIPPING
Enjoy free shipping on all orders over $99! Shipping Details
-
EASY RETURNS
Our main priority is ensuring your complete satisfaction See Details
Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
The Mitel 6869 SIP Phone is designed for power users who demand a lot from their phones. It supports today’s high-speed networks through dual Gigabit Ethernet ports, the Mitel 6869 offers a large 4.3” colour backlit LCD display, 12 programmable soft keys, five programmable context-sensitive system keys, and native DHSG/EHS headset support. The Mitel 6869 SIP Phone delivers rich and crystal clear handsfree conversations. When equipped with an optional detachable keyboard and up to three expansion modules.
Highlights:
- 12 Line appearances
- Support for G.722 HD Voice
- 4.3" color QVGA display
- DHSG/EHS headset
- Support for up to 3 expansion modules
- Dual Gigabit RJ45 Ports
- Power over Ethernet
Remarkable audio
All Mitel 6800 series SIP phones feature Mitel Hi-Q audio technology to deliver enhanced performance and voice clarity. Integrating HD wideband audio codecs, advanced audio processing, and hardware components that support a true wideband frequency range, the 6869 offers a superior voice experience on each audio path – handset, speakerphone or headset port – making conversations crystal clear and more life-like.
High Resolution color display
The Mitel 6869 SIP Phone features an exceptionally large high-resolution backlit LCD display that delivers a rich visual presentation to maximize productivity. The 4.3”
(480x272 pixel) color display, combined with icon based navigation menus and an intuitive user interface, makes the many powerful telephony features of the 6869 instinctively easy to use.
Flexible headset options
The Mitel 6869 SIP Phone offers USB headset support and features an innovative headset port that uniquely provides dual support for DHSG/EHS and modular 4-pin headset connections. Users with wireless headsets that support DHSG/EHS can now connect directly to the 6869 using standard third-party cables.
Environmentally friendly
All Mitel 6800 series SIP phones have been designed with the environment in mind. The Mitel 6869 supports an optional Efficiency Level “V” compliant power adaptor if required. With smaller packaging that includes 100% recycled and biodegradable material, the Mitel 6800 series is one of the most environmentally friendly family of SIP phones on the market.
Specifications:
- Product Type: VoIP phone
- Main Features: Multiple VoIP protocol support, integrated Ethernet switch
- VoIP Protocols: SIP, RTCP, RTP, SRTP
- Voice Codecs: G.722, G.729, G.711u, G.711a, G.726, iLBC, BV-32, BV-16, G.722.2
- Lines Supported: 24 lines
- Intercom: Yes
- Speakerphone: Yes (digital duplex)
- Call Services: Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Hold, Message Waiting Capability
- Display: LCD display - colour - Yes
- Network Ports Qty: 2 x Ethernet 10Base-T/100Base-TX/1000Base-T
- Key Expansion Module Max Qty: 3
- Dialer Type: Keypad
- Dialer Location: Base
- Conference Call Capability: 3-way
- Speaker phone: Yes (digital duplex)
- Menu Operation: Yes
- Programmable Buttons Qty: 12
- Indicators: Visual ringer light, voice message waiting indicator, speakerphone indicator, missed calls, headset, mute indicator
- Firmware Upgradable: Yes
- Additional Functions: Intercom
- Additional Features: PIN code, built-in web server, BLF status lamps, Aastra Hi-QBuilt-in web server, BLF status lamps, Aastra Hi-Q
- Security: IEEE 802.1X, TLS
- Power Over Ethernet (PoE) Support: Yes
- Network Protocols: TFTP, HTTP, DNS, HTTPS, SRTP, Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), TR-069, RTCP, RTP, SNTP
- Voice Features: Comfort noise generation (CNG), echo cancellation (ECN), HD Voice, packet loss concealment (PLC)
- Network Features: Network Address Translation (NAT), Class 2 PoE
- Phone Directory Capacity: 200 names & numbers
- Caller ID Memory: 200 names & numbers
- Diagonal Size: 4.3"
- Display resolution: 480 x 272 pixels
- Backlit: Yes
- Display Languages: English, German, French, Italian, Spanish
- Connections: Electronic hook switch (EHS), USB, Handset jack
- Hearing Aid Compatible: Yes
- Compliant Standards: HAC (Hearing Aid Compatible)
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





