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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
The Mitel 6873 SIP Phone is designed for power users who demand a lot from their phones. The 6873 offers executives a large 7" touchscreen display, support for today's, and tomorrow's, high speed networks through dual Gigabit Ethernet ports with embedded Bluetooth and a powered USB port for headsets. Providing remarkable HD wideband audio, an enhanced speakerphone and audio processing, the Mitel 6873 SIP Phone will deliver crystal clear hands free conversations.
Highlights:
- Support for up to 24 lines with 2 dedicated line keys with LEDs
- 7" 800x480 pixel Color LCD Touch Display
- 48 Programmable Soft Keys
- 30 Context-sensitive Soft Keys
- Dedicated Function Keys
- HD Wideband Audio
- Enhanced Wideband Speakerphone
- Powered USB port
- Embedded Bluetooth 4.0 Wireless
- Mitel Hi-Q Audio Technology
- Full-duplex Speakerphone
- Embedded Bluetooth 4.0 for headset support
High Resolution color touch display
The Mitel 6873 SIP Phone features an exceptionally large high resolution touch LCD display that delivers a rich visual presentation to enable you to maximize your productivity. The 7β (800x480 pixel) color display with touch keyboard, combined with icon based navigation menus and an intuitive user interface, makes the many powerful telephony features of the 6873 instinctively easy to use.
Remarkable audio
All Mitel 6800 series SIP Phones feature Mitel Hi-Q audio technology to deliver enhanced performance and voice clarity. Integrating HD wideband audio codecs, advanced audio processing, and hardware components that support a true wideband frequency range, the 6873 offers a superior voice experience on each audio path β handset, speakerphone or headset β making conversations crystal clear and more life-like.
Flexible headset options
The Mitel 6873 SIP Phone offers integrated USB and Bluetooth headset support. Users with wireless Bluetooth or USB headsets can now connect directly to the 6873 using these connections.
Environmentally friendly
All Mitel 6800 series SIP Phones have been designed with the environment in mind. The Mitel 6873 supports an optional Efficiency Level βVIβ compliant power adaptor if required. With smaller packaging that includes 100% recycled and biodegradable material, the Mitel 6800 series is one of the most environmentally friendly family of SIP phones available.
Specifications:
- Product Type: VoIP phone
- Main Features: Multiple VoIP protocol support, integrated Ethernet switch
- VoIP Protocols: SIP, RTCP, RTP, SRTP
- Voice Codecs: G.722, G.729, G.711u, G.711a, G.726, iLBC, G.722.2
- Lines Supported: 24 lines
- Speakerphone: Yes
- Call Services: Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Hold, Message Waiting Capability
- Display: LCD display - colour - Yes
- Display Features: Touch screen
- Network Ports Qty: 2 x Ethernet 10Base-T/100Base-TX/1000Base-T
- Wireless Interface Provided: Bluetooth
- Call Service: Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Hold, Message Waiting Capability
- Dialer Type: Keypad
- Dialer Location: Base
- Conference Call Capability: 3-way
- Programmable Buttons Qty: 48
- Indicators: Voice message waiting indicator
- Additional Functions: Intercom
- Quality of Service: IEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.1p, Type of Service (ToS)
- IP Address Assignment: DHCP, static
- Security: IEEE 802.1X, TLS
- Power Over Ethernet (PoE) Support: Yes
- Network Protocols: TFTP, HTTP, DNS, HTTPS, SRTP, Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED), TR-069, RTCP, RTP, SNTP
- Voice Features: Comfort noise generation (CNG), echo cancellation (ECN), HD Voice, packet loss concealment (PLC)
- Network Features: Network Address Translation (NAT), Class 3 PoE
- Type: LCD display - colour
- Diagonal Size: 7"
- Display Resolution: 800 x 480 pixels
- Backlit: Yes
- Features: Touch screen
- Connections: USB, Handset jack
- Hearing Aid Compatible: Yes
- Included Accessories: Stand
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





