NETGEAR Orbi AC2200 Tri-Band Mesh Wi-Fi Router - 2 Pack OPEN BOX
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
NETGEAR Orbi AC2200 Tri-Band Mesh Wi-Fi Router - 2 Pack
This Orbi WiFi System comes with an Orbi WiFi Router and Satellite that deliver unparalleled WiFi coverage. It covers homes up to 4,000 square feet with strong WiFi signals. Innovative Tri-band WiFi helps maximize the Internet speeds available in your home. This system now includes NETGEAR Armor™, advanced cyber security for all your devices. Enjoy better WiFi. Everywhere.
Highlights:
- Includes 2 units per pack
- 4000 sq. ft. area coverage by each unit ensures there are no weak spots or signal drops in any corner
- Orbi app or a web browser lets you set up the secure whole home Wi-Fi in minutes, without creating an account
- Circle Smart Parental Controls is an easy way to manage your kids' content and screen time online, on any connected device
- Open Wi-Fi network lets you use a single Wi-Fi name for your whole home and enables hassle-free usage
- Guest network allows you to set up a temporary and secure Wi-Fi network for the visitors to use
- Tri-band AC2200 Wi-Fi provides super-fast internet speed and is backwards compatible with 802.11a/b/g/n/ac networks
- Four high-performance antennas ensure premium connectivity
- Wi-Fi Protected Access (WPA/PSK2) helps to keep your network secure and reliable
- FastLane3 Technology provides dedicated Wi-Fi backhaul for 4K HD streaming and gaming, no matter the number of connected devices
- Orbi Wi-Fi Router and Satellite provide high-speed Wi-Fi coverage
- Two 10/100/1000Mbps Gigabit Ethernet ports, 3LAN, and 1WAN ports deliver high-speed wired internet connections
- Voice control can be enabled with compatible devices like Amazon Alexa or the Google Assistant for easy control from anywhere in your home
- Push Button WPS makes faster, secured connections between a router and wireless devices
- Quad-Core 710MHz processor and a router with 256MB Flash memory and 512MB RAM deliver solid performance and speed
Specifications:
| Warranty | Limited Lifetime Warranty |
|---|---|
| WPA/WPA2 | WPA |
| Condition | New |
| Router Bands | Tri Band |
| USB Sharing | No |
| Number of USB 2.0 Ports | 0 |
| Number of USB 3.0 Ports | 0 |
| Wired/Wireless | Wireless |
| Wi-Fi Coverage Range | Less than 1000 sq. ft. |
| Router Frequency | 2.4 & 5 Ghz |
| Mesh Wi-Fi System | No |
| MU-MIMO Technology | Yes |
| Router Wi-Fi Speed |
AC2200 to AC4400 |
| Ai Mesh Compatible | No |
|---|---|
| Display Ports | Two (2) 10/100/1000Mbps Gigabit Ethernet ports (Router) 1 WAN and 1 LAN |
| Weight (lb) | 1.06 lb |
| Dimensions (inches) | 5.6" x 2.4" x 6.6" (Router), 5.6" x 2.4" x 6.6" (Satellite) |
| Colour Details | White |
| Router Processor | Powerful Quad-Core 710MHz Processor |
| Firewall Security | WiFi Security - WPA/PSK2 |
| Security Features | WiFi Security - WPA/PSK2 |
| Coverage Area (sq. ft) | 4,000 sq ft |
| Included in the Box | One (1) Orbi Router (RBR20) One (1) Orbi Satellite (RBS20) One (1) 2m Ethernet cable Two (2) 12V/1.5A power adapters Quick start guide |
| Number of LAN Ports | 1 |
| Number of WAN Ports | 1 |
| Number of Mesh Wi-Fi Pieces | 1 |
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





