Nuance Dragon Professional 16 Academic (English) - Download

NuanceSKU: SN-DP09A-F00-16.0

Nuance Dragon Professional 16 Academic (English) - Download

NuanceSKU: SN-DP09A-F00-16.0

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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.

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Nuance Dragon Professional 16 Academic | Drive documentation productivity—all by voice

Put next-generation speech technology to work. Nuance® Dragon® Professional expands the boundaries of speech recognition technology for documentation productivity on the PC. With dictation and transcription capabilities that are faster and more accurate than ever before, you’ll spend less time on paperwork and more time on activities that boost the bottom line.

Dragon Professional should be a mandatory purchase for everyone that wants to increase their productivity and start speaking their thoughts, not typing them.

Automate business processes

Create macros to automate multi-step workflows or business processes via simple voice commands.

Optimized for Microsoft® Windows 11

Optimized for Windows 11, Dragon now extends Windows 11’s stellar accessibility experience to document creation and command & control functionality.

Accents and noisier environments

Optimal accuracy can now be achieved for speakers with different accents or for those in slightly noisy environments such as cubicles.

Lower the risk of repetitive strain injuries

Dragon prevents fatigue and repetitive strain injuries by offering a comfortable, ergonomic alternative to the keyboard and mouse.

System Requirements Dragon Professional

Supported Operating Systems: Windows 10 (32-bit and 64-bit) and 11 (64-bit); Windows Server 2016, 2019, and 2022
RAM: Minimum 4GB
CPU: Minimum: 2.2 GHz Intel® dual core or equivalent AMD processor. Faster processors yield faster performance.
Free hard disk space: 12GB (includes downloaded installation files)
Microsoft Edge or current version of Chrome or Firefox for online Help and for installation if installing from the Web
An audio input device capable of 16-bit recording for dictationNote: Apple AirPods are not supported for dictation with Dragon.
An Internet connection for product download and automatic product activation (a quick anonymous process).

Refund and Return Policy

Most physical products can be returned within 30 days of delivery. Software downloads are final sale once the activation key is sent, unless defective. Here is how it works.

At a glance

Product type	Return window	Restocking fee
Digital software	Defective only	0%
Physical, unopened	30 days	15%
Physical, opened	30 days	25%
Defective or wrong item	30 days	0%, free return shipping
Open box items	7 days (DOA only)	0%
Final sale items	No returns	N/A

1. Digital products (downloadable software)

Final sale, limited exceptions. Software downloads are final sale once the activation key is sent. No refunds for wrong purchase, change of mind, compatibility issues or buyer’s remorse.

Refunds only if defective: the activation key does not work after verification; the software crashes on a system that meets minimum requirements; the publisher confirms the key is invalid or already used.

Your responsibility: verify system requirements before purchasing. Once you receive the activation key, the sale is final unless the software is defective.

To request a refund: email sales@itfactory.ca within 30 days with your order number and a detailed description of the issue. We will troubleshoot with you first.

2. Physical products

30-day returns. Return most physical products within 30 days of delivery.

Restocking fees: defective, damaged or wrong item: 0% plus free return shipping; unopened (changed mind): 15%; opened or used (changed mind): 25%.

Return requirements: original packaging and all accessories; intact UPC code or barcode; no physical damage; an RMA number obtained before returning.

Cannot be returned: final sale items; open box items (except DOA within 7 days); items without original packaging; items with removed UPC codes; items used for mail-in rebates.

3. How to return

Get an RMA number

Email support@itfactory.ca with your order number, the item(s) to return, the reason, and photos if defective or damaged. We reply within 1 to 2 business days with your RMA number and instructions.

Ship the return

Write the RMA number on the outside of the package and include all original packaging and accessories. Use the label we provide, or ship to ITFactory, 4035 St-Ambroise, Unit 310, Montréal, QC H4C 2E1. Keep your tracking number.

Receive your refund

Once we receive and inspect the return (3 to 5 business days), we process your refund. It usually appears in 5 to 10 business days depending on your bank.

4. Defective or wrong items

Contact us right away at support@itfactory.ca or (888) 313-1124. We provide a prepaid return label and offer a full refund, replacement or store credit. No restocking fee.

5. Exchanges

We do not offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.

6. Cancellations

Digital products can be cancelled if the activation key has not been sent yet. Physical products can be cancelled if the order has not shipped yet. Contact us immediately at support@itfactory.ca or (888) 313-1124.

7. Special circumstances

Order verification: we may verify orders before processing. If we contact you, please respond within 3 business days or the order is automatically cancelled and refunded. Pricing errors: we reserve the right to cancel orders placed at an incorrect price; you receive a full refund. Out of stock: if an item becomes unavailable after ordering, we notify you and offer to wait for restock or a full refund.

8. Manufacturer warranties

Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.

Returns and refunds

Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday to Friday, 9:30 AM to 5:30 PM ET

support@itfactory.ca

The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.

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