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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Nuance Dragon Professional Individual 15 | Drive documentation productivity—all by voice
The all-new Dragon Professional Individual 15 is a smarter next- generation speech recognition solution empowers busy professionals to complete documentation and reporting quickly and accurately on the PC, so you spend more time on activities that boost the bottom line. Leveraging the latest in Deep Learning technology, Dragon constantly learns and adapts to your unique voice and environmental variations even while you are dictating to deliver new levels of personalized accuracy and productivity.
New next-generation speech technology
With over 2,000 voice and language scientists dedicated to innovating and developing new features, Dragon introduces "Deep Learning" technology and adaptation techniques that continuously adjust to your voice even if you have an accent or if you're in an environment where there are slight background noises.
Use your voice to dictate documents
Dragon not only lets you dictate up to three times faster than typing, but it also allows you to make edits and apply formatting using your voice with up to 99% accuracy. You can select text and apply formatting such as bold, underline, capitals and more, or just speak to make needed changes. Smart Format Rules automatically adapt to how you want abbreviations, dates, phone numbers, and more to appear, so you don’t have to correct them every time.
Transcribe your recordings from audio files
Dragon supports Nuance-approved digital voice recorders and smart phones for advanced recording functionality and can automatically transcribe the audio files to text back at your PC. It leverages all the accuracy improvements gained from the state-of-the-art speech recognition engine for fewer post-corrections.
Better performance
A fast, accurate dictation and transcription solution with powerful customization options can help you complete document creation tasks more efficiently using your voice so you can work faster and smarter.
Faster than ever
Dragon not only lets you dictate up to 3x faster than typing, but it also allows you to make edits and format text faster than using your mouse and keyboard. Automatically format text to appear the way you want it to and easily switch between keyboard, mouse and voice so you can use the mode of input you prefer for any given task.
System Requirements:
- RAM: Minimum 4GB
- CPU: Intel® dual core or equivalent AMD processor. Faster processors yield faster performance.
- Free hard disk space: 8GB
- Supported operating systems: Windows 7, 8.1, 10 (32- and 64-bit); Windows Server 2008 R2 & 2012 R2
- Internet Explorer 11 or higher or the current version of Chrome for Online Help
- A sound card supporting 16-bit recording
- Built-in microphone or a Nuance-approved microphone—see support.nuance.com/compatibility for more information
- An Internet connection for product download and automatic product activation (a quick anonymous process)
- Note: Does not support dictation into Electronic Medical Record (EMR) systems. For EMR support, please use Dragon Medical Practice Edition.
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.
