Plantronics Voyager B825 Focus UC Wireless Headset OPEN BOX

PlantronicsSKU: OB211709-01

Plantronics Voyager B825 Focus UC Wireless Headset OPEN BOX

PlantronicsSKU: OB211709-01

Open Box

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Plantronics Voyager B825 Focus UC Wireless Headset OPEN BOX

Take calls and listen to music while wirelessly connected to your computer, Bluetooth-enabled desk phone, mobile phone, or tablet with the Voyager Focus UC Bluetooth Headset from Plantronics. With up to 12 hours of talk time and a roaming range up to 98', the Voyager Focus boasts a DSP (digital sound processing)-enabled triple-mic boom and active noise cancellation, allowing you to concentrate on your calls and music.

The Voyager Focus headset features voice alerts that announce caller ID, connection status, and talk time, while a dynamic mute alert warns you if you try to talk while the headset is muted. With built-in smart sensors, the headset can detect when you take it off and automatically mute your call or pause your music. Optimized for use with standard unified communications apps, this version of the Voyager Focus includes a magnetic charging stand and a USB Type-C Bluetooth adapter with a mute status indicator.

Hearing Protection

The Voyager Focus headset boasts SoundGuard Digital technology that helps protect against sound levels above 118 dBA, while an anti-startle feature is designed to detect and eliminate any sudden increase in signal level during calls. Time-Weighted Average prevents average daily noise exposure from exceeding 85 dBA. Additional lower level hearing protection against acoustic startle is provided by the downloadable Plantronics Hub software, limiting peak levels to 102 dBA. The acoustic protection monitors and controls all audio sources from mobile and PC in telecom modes.

Unified Communications Support

UC Standard version built for UC applications and softphones from Avaya, Cisco, Skype, and more.

Dual Connectivity

This headset supports a connection memory of up to 8 devices, and can connect to 2 devices simultaneously. This allows you to chat online on a laptop with the included Bluetooth USB adapter, and then quickly take a mobile call on your Bluetooth-compatible smartphone.

Adaptive Controls

Wear the headset any way you like and the controls will be where you expect them. The controls for pause/play, track forward/back, and volume adjust to how the headset is oriented.

Active Noise Cancellation

Precision tuned triple-mics with enhanced DSP allow for background noise cancellation, while on-demand active noise cancellation lets you focus on your call or work.

Worry-Free Mute

Control your conversations with intuitive mute capabilities and built-in smart sensors. Easily mute/unmute with the touch of a button, or simply by taking the headset off and putting it back on. Music pauses automatically when a call comes in. Know whether you're on mute by glancing at the screen (while using the Plantronics Hub software) or checking the USB adapter. If you try to talk while your mic is muted, the Dynamic Mute Alert will give you an audible reminder.

Audio Quality

Stereo design with A2DP provides hi-fi stereo sound (20 Hz - 20 kHz) and an immersive audio experience. The headset also offers wideband audio performance up to 6800 Hz.

Comfort and Durability

The Voyager Focus features leatherette ear cushions wrapped around soft memory foam, while the cushioned metal headband provides durability while maintaining a comfortable, secure fit. Folding ear cushions and the included carrying case let you take the headset on the go.

Online Indicator Lights

The online indicator lights on the ear pads let others know when you are on a call.

OpenMic Feature

The OpenMic button allows you to hear your surroundings when you need to without having to take the headset off.

Class 1 Bluetooth with Adaptive Power

Roam up to 98', and the headset will switch between Class 1 and Class 2 Bluetooth based on its proximity to the Bluetooth mini-USB adapter in order to preserve battery life.

Talk/Listen Time

Up to 12 hours of talk time (or up to 10 hours with active noise cancellation enabled).
Up to 15 hours of listening time (or up to 12 hours with active noise cancellation enabled).

Calling and Media Controls

Controls found on the Voyager Focus include call answer/ignore/end/redial, mute, volume up or down, Bluetooth pairing, active noise-cancelling modes, OpenMic, smartphone VPA (virtual personal assistant) access, and power on/off.

Customize Your Experience

Choose the settings to customize your headset with Plantronics Hub app for iPhone, Android, Windows, and Mac. Check remaining talk time and select your language preference, feature settings, and call and mute notifications. Keep your device up to date with Plantronics Hub over-the-air firmware updates.

Seamless IT Management

Voyager Focus UC is supported by Plantronics Manager Pro, a software utility that is sold separately. Use Plantronics Manager Pro to manage headset inventory, monitor usage, and maintain devices. With actionable insights from Plantronics Manager Pro, IT can improve business processes, employee performance, and compliance.

REFUND AND RETURN POLICY

Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124

QUICK SUMMARY

Product Type	Return Window	Restocking Fee
Digital Software	Defective only	0%
Physical (Unopened)	30 days	0%
Physical (Opened)	30 days	15%
Defective/Wrong Item	30 days	0% - FREE return shipping
Open Box Items	7 days (DOA only)	0%
Final Sale Items	NO RETURNS	N/A

1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)

Final Sale - Limited Exceptions

Software downloads are final sale once the activation key is sent.

No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.

Refunds ONLY if defective:

Activation key doesn't work after verification
Software crashes on systems meeting minimum requirements
Publisher confirms key is invalid or already used

Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.

To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.

2. PHYSICAL PRODUCTS

30-Day Returns

Return most physical products within 30 days of delivery.

Restocking Fees

Defective/Damaged/Wrong Item: 0% + FREE return shipping
Unopened (Changed Mind): 15%
Opened/Used (Changed Mind): 25%

Return Requirements

Items must have:

Original packaging and all accessories
Intact UPC code/barcode
No physical damage
RMA number (obtained before returning)

Cannot Be Returned

Final Sale items
Open Box items (except DOA within 7 days)
Items without original packaging
Items with removed UPC codes
Items used for mail-in rebates

3. HOW TO RETURN

Step 1: Get RMA Number

Email support@itfactory.ca with:

Order number
Item(s) to return
Reason for return
Photos (if defective/damaged)

We'll respond within 1-2 business days with your RMA number and instructions.

Step 2: Ship the Return

Write RMA number on outside of package
Include all original packaging and accessories
Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1
Keep tracking number

Step 3: Receive Refund

Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.

4. DEFECTIVE OR WRONG ITEMS

We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.

5. EXCHANGES

We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.

6. CANCELLATIONS

Digital Products: Can cancel if activation key hasn't been sent yet
Physical Products: Can cancel if order hasn't shipped yet
Contact us immediately at support@itfactory.ca or (888) 313-1124

7. SPECIAL CIRCUMSTANCES

Order Verification

We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.

Pricing Errors

We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.

Out of Stock

If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.

8. MANUFACTURER WARRANTIES

Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.

CONTACT US

Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST

Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.

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