-
FREE SHIPPING
Enjoy free shipping on all orders over $99! Shipping Details
-
EASY RETURNS
Our main priority is ensuring your complete satisfaction See Details
Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Samsung Galaxy Buds3 Pro Earbuds (Grey) (OPEN BOX)
Galaxy AI is here for your all-new Galaxy Buds3 Pro. Redefine your listening experience. Hear each note in crystal-clear clarity, with 24-bit CODEC. Minimize distortion with our first-ever, dual amp on Galaxy Buds. Capture a high range of intricate details with enhanced 2-way speaker — featuring a planar tweeter, a first on Galaxy Buds. Take your listening experience to the next level with Galaxy AI-boosted Noise Control and real-time interpretation. See your Buds in a new light.
- Lighting the all-new Galaxy Buds
- Ergonomically designed for supreme sound. Experience our all-new design engineered for optimal sound. Our re-imagined Galaxy Buds3 Pro feature small, angled heads for a comfortable fit and to streamline your audio experience while accented Blade Lights let you to express yourself. Highlighting the blade design is a sleek case with a transparent cover and delicate curved shape, equipped with USB-C and wireless charging capabilities.
- Flawless control at your fingertips. Leave your phone in your pocket and conveniently control your earbuds by using simple gestures. Even with a swift swipe, rest assured your Galaxy Buds3 Pro stay securely in your ears.
- Redefining sound
- Clear-cut sound in each note. Immerse yourself in the elaborate details — from the deep rumble of the bass to the clear, crisp highs of the trebles — with enhanced 2-way speaker. Hear the vibrato of instruments with minimal distortion through our first-ever dual amp.
- Stunning, studio-like sound. Retain ultra high quality audio from the recording studio to your Galaxy Buds3 Pro. The Samsung Seamless Codec compresses and encodes up to 24bit/96kHz audio. Then, decodes on the Galaxy Buds3 Pro, maintaining the 24bit/96kHz, high-fidelity sound so you can hear the intricate details, just as it was intended.
- Galaxy AI adjusts sound to your fit. Delve into your personal soundscape with Galaxy AI-assisted Adaptive EQ/Adaptive ANC. Based on individual ear shape and wearing habits, our AI-boosted algorithm analyzes sound detected through the inner and outer mics in real-time. Then, Galaxy AI optimizes your listening experience by adjusting the sound to conform to your fit with pinpoint precision
- Adaptive Noise Control. Tune into what matters. Keep your Galaxy Buds3 Pro on and continue to engage with the world around you. Using Galaxy AI, Galaxy Buds3 Pro identifies and prevents unnecessary noise intuitively. Then, it optimizes your audio experience by re-adjusting the balance between ANC and Ambient mode to correspond to your surroundings. So you can listen to your favorite tunes, uninterrupted.
- Break language barriers at the blink of an AI. With Galaxy AI, understand the world like never before. See the translation on your Samsung Galaxy smartphone, and simultaneously hear your conversation interpreted in real-time through your Galaxy Buds3 Pro. Discover what it means to be truly free of language barriers.
- Jump right in with TV 360 Audio. Dive into a spatial sound experience. 360 Audio is a feature that identifies the exact direction of the sound as you tilt your head, providing surround sound for a more vivid listening and viewing experience.
- PC Auto Switch keeps the synergy going. PC Auto Switch on Galaxy Buds3 Pro detects audio activity and transfers the connection to your favorite Samsung Galaxy devices, so you can work and play seamlessly.
- Share your sound with those around via Auracast. With Auracast broadcast technology, share your audio stream with an unlimited number of devices. Effortlessly transform your Samsung TV, Samsung Galaxy smartphone or tablet into a radio source to start engaging with others.
- Convenient control with just a command. Control your audio settings without needing to touch your phone. Simply say a command, such as "next song" or "volume up" and let Galaxy Buds3 Pro do the rest.
- Your personalized sound sanctuary. Mindfulness comes with daily practice. At the press of a button, teleport to a worry-free world of your own with Samsung Health powered by Calm. Alleviate stress with peaceful melodies from nature, improve your focus with white noise or relax with ASMR-related for a happier, healthier you.
- Charged for action
- Constantly connected. Keep your music and audio flowing, whenever and wherever you’re going.
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





