Shokz OpenRun PRO 2 Bone Conduction Bluetooth Headset (Orange)

ShokzSKU: S820-ST-OR-CA-326

Shokz OpenRun PRO 2 Bone Conduction Bluetooth Headset (Orange)

ShokzSKU: S820-ST-OR-CA-326

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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.

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Shokz OpenRun PRO 2 Bone Conduction Bluetooth Headset (Black)

Redefining the Sound of Sports

Immerse yourself in 3D sound while on the move with OpenRun Pro 2 (Black) from Shokz, unique headphones with a hybrid bone conduction and open-ear design to minimize sound bleed. With DRC technology and two specialized mics for clear calls, these sport headphones offer killer sound while keeping you connected to your surroundings.

Open-Ear Audio Rewritten

Shokz rewrites the rules of open-ear audio with DualPitch. This innovative technology combines bone conduction for precise mids and highs with a dedicated air conduction speaker for controlled, deep bass.

Bone Conduction Driver for Clear Highs

The high-sensitivity and rigidity bone conduction driver is made entirely from ultrathin metal for clearer highs and full, natural mids. The innovative dual reeds and coils design provides a more stable vibration system for a purer vocal sound.

The upgraded diaphragm is strengthened and dome shaped for greater amplitude without sacrificing audio balance. The patterned polymer surround enhances the subtlest details. And with 18x11mm air conduction drivers, you get a more booming, deep bass response.

3D Audio Perfection

Forget flat audio and muddled frequencies, OpenRun Pro 2's custom algorithm assigns each sound element to a dedicated driver, crafting a balanced, dynamic, and immersive 3D soundscape. To ensure every note rings true, DRC technology silences distortion even at peak volume.

Music On, Still Connected

Featuring Shokz's signature open-ear design, OpenRun Pro 2 keeps you immersed in your workout while staying grounded in your surroundings. Traffic, fellow joggers, that epic bird call, every essential sound finds its way in, ensuring your safety and enriching your listening experience. OpenRun Pro 2 intelligently optimizes volume range, making your audio clearer even if you are out and about.

Leak-Free Audio

The bone conduction unit adopts an integrated design with components encased in one protective metal compartment and an acoustic sound leakage EQ adjustment algorithm to effectively control sound leakage. DirectPitch minimizes air conduction leakage for privacy.

Secure Beats, Untamed Spirit

Engineered for the extremes, OpenRun Pro 2's ergonomic earhooks and unibody frame provide a secure, comfortable fit that defies slips and adjustments. Experience unshakeable stability thanks to the weight-optimized design, while integrated Ni-Ti alloy memory wire delivers a clamping force that's secure without being uncomfortable, even during intense activities.

IP55 Water Resistant

Rain, sweat, splashes, these headphones resist it all. An IP55 water rating, including a double-layer mesh structure and nano-hydrophobic coating, ensures durability against the elements.

Crystal-Clear Voice

Enjoy clear communication with a cutting edge AI noise reduction algorithm that filters out 96.5% of the chaos. Strategically positioned dual microphones capture even the subtlest inflections, ensuring your every word rings true, from bustling streets to noisy cafes.

Power Beyond Limits

The large battery, coupled with dual smart drivers assigned specific roles, improves battery life while reducing power consumption. Enjoy up to 12 hours of music playback on a single charge. A quick 5-minute charge provides up to 2.5 hours of playtime.

Shokz App

OpenRun Pro 2 pairs instantly just by turning on. With Bluetooth 5.3, you can enjoy a long range without dropouts. With the Shokz app, you can seamlessly engage in multipoint connections between two devices, choose between four EQs, and two custom modes tailored for different listening experiences.

REFUND AND RETURN POLICY

Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124

QUICK SUMMARY

Product Type	Return Window	Restocking Fee
Digital Software	Defective only	0%
Physical (Unopened)	30 days	0%
Physical (Opened)	30 days	15%
Defective/Wrong Item	30 days	0% - FREE return shipping
Open Box Items	7 days (DOA only)	0%
Final Sale Items	NO RETURNS	N/A

1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)

Final Sale - Limited Exceptions

Software downloads are final sale once the activation key is sent.

No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.

Refunds ONLY if defective:

Activation key doesn't work after verification
Software crashes on systems meeting minimum requirements
Publisher confirms key is invalid or already used

Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.

To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.

2. PHYSICAL PRODUCTS

30-Day Returns

Return most physical products within 30 days of delivery.

Restocking Fees

Defective/Damaged/Wrong Item: 0% + FREE return shipping
Unopened (Changed Mind): 15%
Opened/Used (Changed Mind): 25%

Return Requirements

Items must have:

Original packaging and all accessories
Intact UPC code/barcode
No physical damage
RMA number (obtained before returning)

Cannot Be Returned

Final Sale items
Open Box items (except DOA within 7 days)
Items without original packaging
Items with removed UPC codes
Items used for mail-in rebates

3. HOW TO RETURN

Step 1: Get RMA Number

Email support@itfactory.ca with:

Order number
Item(s) to return
Reason for return
Photos (if defective/damaged)

We'll respond within 1-2 business days with your RMA number and instructions.

Step 2: Ship the Return

Write RMA number on outside of package
Include all original packaging and accessories
Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1
Keep tracking number

Step 3: Receive Refund

Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.

4. DEFECTIVE OR WRONG ITEMS

We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.

5. EXCHANGES

We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.

6. CANCELLATIONS

Digital Products: Can cancel if activation key hasn't been sent yet
Physical Products: Can cancel if order hasn't shipped yet
Contact us immediately at support@itfactory.ca or (888) 313-1124

7. SPECIAL CIRCUMSTANCES

Order Verification

We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.

Pricing Errors

We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.

Out of Stock

If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.

8. MANUFACTURER WARRANTIES

Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.

CONTACT US

Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST

Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.

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