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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
The ToughTested 10,000 mAh Dual Solar Switchback Power Pack with LED Light Panel features a 10,000 mAh built-in power bank, dual solar panels, an 18-LED light with different modes for SOS, and a rugged IP65 waterproof rating. It can recharge your phone up to five times on a single charge via the 18W USB Type-C PD output port or Quick-Charge 3.0 compatible USB Type-A output port, so you don't have to worry about running out of power while on the road. The two foldable solar panels capture solar energy at almost the equivalent to an ordinary 5W wall charger. The max solar charging speed is 6W of solar power and 1A current under direct sunlight. This charger is suitable for business, travel, camping, and going out without worrying about your phone's battery life.
Highlights:
- 1 x 18W USB Type-C PD Input / Output
- 1 x USB Type-A Quick Charge 3.0 Output
- 10,000 mAh Battery
- 1 x Micro USB Input
Solar Power Charger
The 10,000 mAh solar charger power bank can charge your phone up to 5 times on a single charge
Two Solar Panels
The two foldable solar panels can capture solar energy at almost the equivalent to an ordinary 5W wall charger. The max solar charging speed is 6W solar power and 1A current under direct sunlight
Flashlight
Rugged 18-LED flashlight features 3 modes (Steady-SOS-Strobe), ideal for camping, hiking and many more outdoor activities
Waterproof
This charger has an IP65 waterproof rating
Power Delivery
PD (Power Delivery) provides up to 18 watts via the USB Type-C port, so you can fast charge your devices at home, in the office, or on the go
Specifications:
- 1 x USB Type-C, Input/Output: 18 W
- 1 x USB Type-A, Output
- 1 x USB Micro-B, Input
- Included Cable: None
- Fast Charging Technology: Qualcomm Quick Charge 3.0, USB Power Delivery
- Battery Capacity: 10,000 mAh
- Built-In Functionality: Flashlight, Solar Panel
- IP Rating: IP65
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





