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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
ToughTested Bigfoot 24000mAh Type C Solar Power Bank
Bigfoot provides ultimate off the grid power. Provides 8-10 or more full charges for the average Smarphone. Instasense technology makes sure devices get correct power. Super-Effcient solar panel give you to emergency charging power from the sun. Type C charging in & out for Laptops and other advanced devices, and QuickCharge 3.0 for charging enabled devices 75% faster. 24,000 mAh, 12X the battery capacity of an iPhone 8. Over 60 hours of talk time and 50 hours of browsing. The 400mAh solar panel is the most efficient for its size. Gives you power when you�re truly off the grid. 4-5 hours of sun will collect enough energy to power your devices back to life up to 1 full charge and let you get back connected or make that important rescue call. ToughTested Power Packs are TSA compliant and guaranteed safe. Each battery is designed with built in safety circuitry including overheat protection, pressure relief ventilation as well as protection from power surge, short circuit, overcharging and overcurrent.
Take it on a trek. Waterproof up to 1m for 30 minutes and shock proof, rugged patent-pending outer casing protects from drops and impacts. Heavy duty toting carabiner gives you a secure hook up to backpacks and other gear. Take advantage of the Rapid Charging Technology built into the latest devices. Up to 75% faster in and out for QC enabled devices. USB Type C is the newest technology. Capable of powering the latest Macbooks and Chromebooks with USBC 3A/5V power and providing charging speeds 10X faster on smartphones. Our exclusive Instasense� Power Sharing Technology chip detects your device and provides the proper power to charge any device at factory spec. The best charging experience you�ll ever get. Light your way up to 30 meters 4 modes: High-Low-Strobe-SOS. Powerful emergency lighting for the trail, in the garage or anyplace you need added visibility.
Features
- Giant Power
- Solar Power
- Safe Power
- IP67 Waterproof & Dustproof
- Qualcomm QC 3.0 Quick Charging Technology
- Usbc Hi Speed Charging
- Charge 3 Devices Simultaneously
- Led Torch Flashlight With 4 Modes
Specification
- Part Name: TT-PBW-SW24
- Part Number: 7 58302 16584 1
- Weight: 3.97lbs
- Dimension: 8.86 x 5.59 x 2.36
- Compatibility: ALL USB and USB-C Connected devices
- Output: Dual 2.4A USB output
- Solar Panel: 400mA Super High Efficiency
- Power: 24000mAh/88.8Wh Capacity
- Solar Charge: Solar only charging time; 2.5 hours per 1000mA (60 hours total)
- Warranty: 5 Years
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





