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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Watchdog Anti-Malware: A second-layer, second-opinion cloud-based multi-engine malware scanner designed to protect your computer from malware that your primary anti-virus misses.
Effective multi-engine malware scanner
It's simply not practical to install dozens of different anti-virus programs on your computer because they'll conflict with each other and slow your system down, but even if you could it would be prohibitively expensive. We've come up with a way to provide you with several anti-virus scanners to catch malware that your primary anti-virus program misses --- all at a fraction of the price. And it is point-and-click easy to use. Watchdog Anti-Malware is designed to neutralize viruses, trojans, rootkits, worms, spyware and adware.
How It Works
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Step 1: First you simply start a scan.
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Step 2. Anti-Malware analyzes your files and when our software finds a suspicious file, it passes the fingerprint to our Cloud Scanning Platform where many different anti-virus engines perform checks. Milliseconds later, our Cloud Scanning Platform marks the file as safe or malicious, or else asks Anti-Malware to upload it for further examination.
- Step 3. Anti-Malware rapidly sets about removing any confirmed malicious software.
Why cloud-based multi-engine scanning?
In the modern world, multi-layer security is essential to protect your valuable personal information from cyber-criminals. In 2014, more than 317 million new malware threats were released. No single engine can detect all threats, so having only one anti-virus engine is no longer sufficient. Only by using multi-engine scanning technology can you ensure that no threat goes undetected. That’s why Anti-Malware uses many different scanning engines to keep you protected.
Improve your security
Watchdog Anti-Malware uses our Cloud Scanning Platform, a highly optimized cluster of servers running several anti-virus engines with the latest updates. This provides you with the power of multi-engine scanning without any of the downsides such as drains on system resources or conflicts between programs.
Fast scanning and malware removal
Watchdog Anti-Malware is extremely optimized and lightweight. Our software engineers designed it to work out of the box without the need to tinker with confusing settings. Simply start a scan and wait a few minutes while it searches your computer and eliminates threats.
Benefits
- Multi-engine scanning
- Removes unwanted apps, toolbars and add-ons
- Very fast scanning
- Very easy to use
- Doesn't slow down your PC
System Requirements
- Windows XP, Vista, 7, 8, 8.1 or 10
- About 25MB disk space
- About 25MB memory
- Active Internet connection
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





