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EASY RETURNS
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Highlights
- Most comprehensive antispyware solution available - 360 degrees of protection
- Continuous monitoring stops spyware before it can attack
- Advanced detection and removal capabilities for stubborn spyware
- Automatic defense updates keep you protected from the latest threats
- FREE customer support
Advanced Anti-spyware Detection and Removal
Webroot Spy Sweeper's advanced detection and spyware removal software is effective at fully removing even the most malicious spyware programs in a single sweep. You won't have to scan and restart your PC a number of times with Spy Sweeper - one sweep and your PC is clean.
Real-Time Anti-spyware Solution
This new version of Spy Sweeper advances the industry-standard in spyware removal software—stopping threats like Trojan-Downloader-LowZones and SpySheriff from ever installing in the first place.
Enhanced Rootkit Discovery Methods
Malicious spyware uses rootkit technology to bury its files deep within your PC. Webroot Spy Sweeper finds and destroys these programs with robust rootkit discovery methods, a feature many other antispyware programs lack.
Always the most Current Anti-spyware solution
Outdated security is one of the biggest vulnerabilities home PC users face. Webroot's VersionGuard® ensures your protection is always current by automatically installing free updates to Webroot Spy Sweeper as soon as they are released.
Easy to Use
Webroot Spy Sweeper is antispyware for Windows7, XP and Vista and installs quickly and easily. With a streamlined security console and customizable options, Webroot Spy Sweeper makes scanning for spyware a breeze.
Minimal Impact on Computer Performance
With our spyware removal software, your security is optimized for speed and efficiency, but not at the expense of protection. Scanning can be initiated in the background or after hours to minimize any impact to desktop performance.
Accurate Risk Assessment
Spy Sweeper gives you a quick overview of each threat, what it does, and its potential danger. It's just another way that we help you make educated decisions to keep or remove unwanted programs.
Uninterrupted Games and Movies
Our convenient Gamer Mode ensures you are not interrupted while playing online games or watching movies.
Minimum System Requirements
- Windows XP 32 bit SP1, SP2, SP3
- Windows Vista® 32 bit (all Editions)
- Windows Vista SP1 32 and 64 bit (all Editions)
- Windows 7 32 and 64 bit (all Editions)
- 300MHz processor (minimum), 1GHz (recommended on Windows Vista and Windows 7)
- 256 MB RAM (minimum), 2GB (recommended on Windows Vista and Windows 7)
- 100 MB Hard Disk Space
- Internet Explorer 5.5 and higher, Firefox 2.0 and highe
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





