Western Digital My Passport 512GB SSD USB 3.1 External Hard Drive (Black)
Western Digital My Passport 512GB SSD USB 3.1 External Hard Drive (Black)
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Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
Western Digital My Passport SSD Portable Storage USB 3.1 External Hard Drive (Black)
Peformatted exFAT for compatibility with Windows and Mac straight out of the box, the 512GB My Passport USB 3.1 Gen 2 External SSD from WD delivers fast read speeds of up to 540 MB/s, thanks to the USB 3.1 Gen 2 bus, which is also known as USB 3.1. While built with a USB Type-C interface and bundled with a USB Type-C cable, a USB Type-C to Type-A adapter is included for greater compatibility. WD also designed this drive to be both physically and digitally secure, as it keeps itself cool, can withstand drops from height of up to 6.5', and thanks to WD Security software, your data can be protected with both a password and built-in 256-bit AES hardware encryption. Power is provided by the USB bus, meaning that no other cables or external power supplies are required.
Please aware that some functionality, such as backing up via Apple Time Machine, as well as compatibility with other operating systems, may require a reformat. Protection is provided by a limited 3-year warranty.
Features:
Read Speeds up to 540 MB/s
This My Passport SSD features read speeds of up to 540 MB/s using the USB 3.1 Gen 2 Type-C port to rapidly transfer data. Its speed gives the performance needed to help run virtual machines on your computer.
Hardware Encryption
Store growing content on this My Passport SSD to alleviate limited internal storage space. You can set a password to help keep it protected with built-in 256-bit AES hardware encryption with WD Security software.
Technology
Built for Windows or Mac, this My Passport SSD is compatible with USB Type-C and USB Type-A ports. It's USB Type-C ready to reach read speeds up to 540 MB/s. Also, it uses USB 3.1 Gen 2 bus and is compatible USB 3.1 Gen 1 and USB 2.0, as well as the USB Type-A interface.
Automatic Backup
Included WD Backup software makes it easy to automatically back up high-capacity files to your drive or a Dropbox cloud service account. Set it and forget it! Backups are also compatible with Apple Time Machine (requires reformatting).
User-Friendly
My Passport SSD portable storage is ready to use out of the box. Whether you're backing up work docs or saving large media files, just plug it in and start transferring right away.
Windows and Mac
This SSD is compatible with Windows 10, 8.1, and 7, plus macOS High Sierra, Sierra or El Capitan. Reformatting may be required for other operating systems.
Specifications:
- Storage Capacity:512 GB
- Connection Interface:1 x USB 3.1 Gen 2 (USB Type-C)
- Maximum Read Speed:540 MB/s
- Pre-Format:exFAT
- Encryption: 256-Bit AES
- Type: Solid-State Drive
- Form Factor: M.2
- Security Features Password Protection
- Bus Power USB
- Cooling System Passive
- Environmental Resistance Shock
- Operating Temperature 41 to 95°F / 5 to 35°C
- Storage Temperature -4 to 149°F / -20 to 65°C
- Dimensions (L x W x H): 3.5 x 1.8 x 0.4" / 88.9 x 45.7 x 10.2 mm
- Package Weight:0.245 lb
- Dimensions (LxWxH) 5.2 x 4.05 x 1.3
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.