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EASY RETURNS
Our main priority is ensuring your complete satisfaction See Details
Note:For Quebec residents: See the Availability Guarantee disclosure in the Quebec Consumer Protection Act (Bill 29) section below.
Description
The Yealink BH71 Headset is a Mono Bluetooth Wireless Business Headset System that is a new generation headset, combining an ultra-light-weight design with a powerful voice communication performance. With the 4-mic beamforming noise cancellation technology, you can always be heard clearly. The BH71 also provides an adjustable ear hook so that you can easily adjust the ear hook to best fit your ear. Just pull out the hook and put it on, and you can wear it with all-day comfort. The BH71 can guarantee 10-hour talk time to secure your all-day use. Small and portable, the BH71 series is easy to take with you when you need to go. The carrying case that the BH71 comes with does not have a built-in battery.
Highlights:
- 4-mic beamforming noise cancellation technology
- Adjustable ear hook
- Excellent audio experience and all-day wearing comfort
- 10-hour talk time
- Carrying case
Specs:
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Bluetooth Version: Bluetooth 5.2
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Bluetooth Profile: HFP 1.7, A2DP 1.3, AVRCP 1.6
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Bluetooth Pairing List: 8
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Simultaneous Bluetooth Connections: 2
- Supported PC/Smartphone Operating Systems: Microsoft Windows®, Apple Mac OS, Android, iOS
- Supported Devices: PC, Yealink SIP Phone*, Smartphone, BT51A
- Battery Type: Rechargeable Lithium-ion
- Battery Capacity: 160mAh
- Talking Time: 10-hour
- Music Time: 10-hour
- Charging Time: Up to 90min
- Wireless Range: Up to 30 m
- Built-in USB Hub: 3 Type-A USB 3.0
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Speaker Size: ø13mm*h3.7mm
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Speaker Sensitivity: 110db±3@1KHz
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Speaker Impedance: 32Ω@1KHz
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Speaker Max Input Power: 10mw
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Speaker Frequency Range: 100Hz-20kHz
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Speaker Bandwidth-Music Mode: 100Hz-20kHz
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Speaker Bandwidth-Speak Mode: 100Hz-8kHz
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Microphone Type: Omni MEMS MIC
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Microphone Sensitivity: -38dBV/Pa
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Microphone Frequency Range: 100Hz-8kHz
- Audio Codecs: SBC
Refund Policy
REFUND AND RETURN POLICY
Effective Date: November 12, 2025
Contact: support@itfactory.ca | (888) 313-1124
QUICK SUMMARY
| Product Type | Return Window | Restocking Fee |
|---|---|---|
| Digital Software | Defective only | 0% |
| Physical (Unopened) | 30 days | 0% |
| Physical (Opened) | 30 days | 15% |
| Defective/Wrong Item | 30 days | 0% - FREE return shipping |
| Open Box Items | 7 days (DOA only) | 0% |
| Final Sale Items | NO RETURNS | N/A |
1. DIGITAL PRODUCTS (DOWNLOADABLE SOFTWARE)
Final Sale - Limited Exceptions
Software downloads are final sale once the activation key is sent.
No refunds for: Wrong purchase, changed mind, compatibility issues, or buyer's remorse.
Refunds ONLY if defective:
- Activation key doesn't work after verification
- Software crashes on systems meeting minimum requirements
- Publisher confirms key is invalid or already used
Your Responsibility: Verify system requirements BEFORE purchasing. Once you receive the activation key, the sale is final unless the software is defective.
To request a refund: Email sales@itfactory.ca within 30 days with your order number and detailed description of the issue. We'll troubleshoot with you first.
2. PHYSICAL PRODUCTS
30-Day Returns
Return most physical products within 30 days of delivery.
Restocking Fees
- Defective/Damaged/Wrong Item: 0% + FREE return shipping
- Unopened (Changed Mind): 15%
- Opened/Used (Changed Mind): 25%
Return Requirements
Items must have:
- Original packaging and all accessories
- Intact UPC code/barcode
- No physical damage
- RMA number (obtained before returning)
Cannot Be Returned
- Final Sale items
- Open Box items (except DOA within 7 days)
- Items without original packaging
- Items with removed UPC codes
- Items used for mail-in rebates
3. HOW TO RETURN
Step 1: Get RMA Number
Email support@itfactory.ca with:
- Order number
- Item(s) to return
- Reason for return
- Photos (if defective/damaged)
We'll respond within 1-2 business days with your RMA number and instructions.
Step 2: Ship the Return
- Write RMA number on outside of package
- Include all original packaging and accessories
- Use provided label (if applicable) or ship to:
ITFactory, 4035 St-Ambroise Unit 310, Montreal, QC H4C 2E1 - Keep tracking number
Step 3: Receive Refund
Once we receive and inspect your return (3-5 business days), we'll process your refund. Refunds typically appear in 5-10 business days depending on your bank.
4. DEFECTIVE OR WRONG ITEMS
Contact us immediately at support@itfactory.ca or (888) 313-1124.
We'll provide a prepaid return label and offer a full refund, replacement, or store credit. No restocking fee.
5. EXCHANGES
We don't offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
6. CANCELLATIONS
- Digital Products: Can cancel if activation key hasn't been sent yet
- Physical Products: Can cancel if order hasn't shipped yet
- Contact us immediately at support@itfactory.ca or (888) 313-1124
7. SPECIAL CIRCUMSTANCES
Order Verification
We may verify orders before processing. If we contact you, please respond within 3 business days or your order will be automatically cancelled and refunded.
Pricing Errors
We reserve the right to cancel orders placed at incorrect prices due to errors. You'll receive a full refund.
Out of Stock
If an item becomes unavailable after ordering, we'll notify you and offer to wait for restock or receive a full refund.
8. MANUFACTURER WARRANTIES
Many products include manufacturer warranties separate from our 30-day return policy. Warranty claims after 30 days should be directed to the manufacturer. We can help facilitate warranty claims when possible.
CONTACT US
Returns & Refunds Department
Email: support@itfactory.ca (fastest response)
Phone: (888) 313-1124
Hours: Monday-Friday, 9:30 AM - 5:30 PM EST
Important: The policy in effect at the time of your purchase applies to your order. We recommend reviewing this policy before each purchase.





